Right now, thousands of unemployed South Africans are searching for a foothold in the labour market, and Tenacity is opening its doors with a 13‑month Customer Services Call Centre Learnership for 2026. The deadline is close, so act fast.
What the opportunity is
Tenacity will run a learnership that blends classroom teaching with on‑the‑job training in a busy call centre. The programme is based in the Northern Suburbs of Cape Town, Western Cape, and lasts for 13 months. While you work, you will study for a nationally recognised NQF Level 4 Micro Finance qualification.
Who can apply
You must meet all of the following criteria:
- Matric (Grade 12) certificate
- Age between 18 and 30 years
- Currently unemployed and not studying full‑time or part‑time
- Little or no prior work experience
- Did not complete another learnership in the last 12 months
- Willing to work shifts, including weekends
Having Mathematics or Mathematical Literacy on your school record is an advantage.
Tenacity will give preference to Employment Equity candidates and persons living with disabilities, in line with its transformation goals.
What you will gain
Successful learners will receive:
- Hands‑on experience in a call centre environment
- Structured classroom training and a recognised qualification
- Customer‑service, business and technical workplace skills
- Experience in managing customer accounts and handling enquiries
- Improved communication, problem‑solving and time‑management abilities
- A stronger résumé that can open doors in finance, administration, and contact‑centre roles
How to apply
- Gather the required documents: your ID, matric certificates, and a short motivation letter.
- Visit the official application page.
- Complete the online form, uploading the required files.
- Review all information for accuracy before submitting.
- Submit your application before the closing date.
- Wait for a shortlisting email – only shortlisted candidates will be contacted.
- If you are selected, you will be asked to sign a learnership agreement and attend an induction programme.
Apply online for the Tenacity Customer Services Call Centre Learnership 2026
Tips to improve your chances
- Proofread your motivation letter – clear, honest language works best.
- Highlight any volunteer work, school projects, or informal customer‑service roles.
- Show that you can handle pressure by giving a brief example of a problem you solved.
- Make sure your contact details are correct and your phone is reachable.
- Apply early – applications are assessed on a first‑come, first‑served basis.
Next steps
If you meet the criteria and are eager to start a career in customer support or financial services, submit your application today. Even if you are not selected this time, the experience of applying will help you prepare for future opportunities.
