If you have a degree and want customer-service work in financial services, the Old Mutual Multiskilled Consultant Graduate Internship in Cape Town closes on 22 September 2026. Knowledge of BANCS, BIZAGI, Outlook and CMOS is required. Many graduates apply without those systems and do not get far.
What the opportunity is
Old Mutual invites South African graduates to apply for the Multiskilled Consultant Graduate Internship Programme 2026 / 2027 in Cape Town, Western Cape.
The role is for graduates who want to start as Multiskilled Consultants. You would help customers, understand their needs, manage expectations and point them to the right service channels. You must meet productivity, procedure and quality standards.
Who can apply
You must have:
- Grade 12 / Matric
- A Degree
- Excellent verbal and written communication skills
- Ability to work under pressure
- Ability to work well in a team
- Good judgement and problem-solving ability
- Computer literacy, including MS Office
- Good typing skills
- Knowledge of Old Mutual systems such as BANCS, BIZAGI, Outlook and CMOS
Old Mutual also looks for client focus, gaining commitment, initiating action, ownership, and technical knowledge of Bancs, Bizagi and CMOS.
What you will do
Duties can include:
- Delivering professional service across customer touchpoints
- Supporting customers across products, services and channels
- Identifying needs and recommending suitable products or solutions
- Managing queries from first contact to resolution
- Building relationships and supporting retention
- Spotting recurring issues and process improvements
- Keeping quality, accuracy and professionalism in every interaction
- Completing admin accurately and on time
- Working with internal teams, partners and service providers
- Meeting individual and team performance, service, quality and productivity targets
- Following regulations, company policies and risk-management rules
- Staying up to date with products, processes, markets and rules
- Helping customers use self-service and digital platforms
- Capturing trends, feedback and concerns
- Joining team meetings, coaching and knowledge-sharing
A place on the programme is not guaranteed.
How to apply
Apply online through the Old Mutual careers portal: Old Mutual Multiskilled Consultant Graduate Internships 2026 / 2027 official application.
Submit before 22 September 2026.
Tips to improve your chances
Graduate customer roles at large insurers attract many CVs. Show your degree and Matric clearly. If you have used BANCS, BIZAGI or CMOS, say where and how. If you have not, be honest and show strong MS Office and typing instead of inventing system names.
Give short examples of working under pressure, solving problems and writing clearly. Apply only on the official portal.
What to do next
Check that you have Matric, a degree and Cape Town availability. Then complete the official Old Mutual form before 22 September 2026.
Stay accurate. Apply only through the official Old Mutual careers portal.
