Get a Real Job Skillset with the College of Cape Town’s Contact Centre & BPO Learnership 2026
If you’re a South African teen or young adult who is currently out of work and looking for a clear path into a stable career, this learnership could be the next step for you. The College of Cape Town is offering a 12‑month, full‑time program that trains you in the fast‑growing Business Process Outsourcing (BPO) and contact‑centre industry. At the end of the year you’ll hold a recognised NQF Level 3 certificate and have hands‑on experience that employers are looking for right now. The program runs every weekday from 8:00 am to 4:00 pm at the Gardens Campus in Cape Town, and you’ll also receive a travel allowance to help cover your daily commute.
Who is the College of Cape Town?
The College of Cape Town is a public technical and vocational education and training (TVET) institution. It works with the Department of Higher Education and Training (DHET) to deliver courses that match what companies need. The college’s focus is on producing graduates who can find jobs quickly, and its programs are accredited by a recognized sector education and training authority (SETA). That means the training is up to date with industry standards and you’ll be ready for work when you finish.
What the Learnership Looks Like
Job title: Contact Centre & Business Process Outsourcing (BPO) Support
Level: NQF Level 3, which is the same as a Grade 10 qualification in South Africa.
Duration: 12 months, full time
Location: Gardens Campus, Cape Town
Stipend: A travel allowance to help cover transportation costs
You’ll learn how to handle customer calls, manage data, and support other business processes that help companies run smoothly. The course is split into classroom learning and practical work in a real contact‑centre setting. By the end of the 12 months you’ll have a clear resume and a certificate that shows you’re ready for a career in this growing sector.
Who Should Sign Up?
The program is specifically for youth who are:
- Unemployed and between 18 and 34 years old
- Interested in customer service, call centres or BPO jobs
- Looking for hands‑on training that leads to real job openings
- Motivated to build a stable corporate career but don’t yet have experience
You don’t need to have studied at another college or university. If you can prove you’re not currently enrolled in any other course, you’re good to go.
Minimum Requirements
To be eligible, you must:
- Have completed at least Grade 10 or hold an NQF Level 2 qualification
- Know how to use a computer – basic skills are enough
- Be officially unemployed (you will need an affidavit that confirms this)
- Be aged 18–34
- Not owe any fees to the College of Cape Town
- Be able to attend all training sessions on Monday to Friday, 8:00 am to 4:00 pm
- Not have completed another learnership before
The application is only accepted online, so make sure you’re ready to submit everything in a digital format.
What Documents Do You Need?
You’ll need to provide recent copies of the following documents, all certified and not more than three months old:
- ID card copy
- Highest qualification or results statement
- Proof of address (like a utility bill)
- Unemployment affidavit
If you forget any of these items or if the documents are not recent, your application will not be considered.
How to Apply
Ready to take the next step? Visit the College of Cape Town’s website and fill out the application form for the 2026 learnership.
Apply now at https://www.cct.edu.za
Remember, applications close on 5 January 2026, so act fast if you want a place.
A Few Important Things
- Applications are only taken online – you can’t drop them in person or email them.
- Only people who are shortlisted will hear back from the college.
- Late or incomplete applications will not be accepted.
If you meet the criteria and are ready to start learning a skill that’s in high demand, this is a chance to build a future that could lead to many career options. Don’t miss out on this opportunity to learn, grow, and earn a certificate that proves you’re ready for the job market. Good luck!