Postbank is hiring Customer Services Clerks – a great chance to start a banking career
If you love helping people and want a job that lets you learn about modern banking, Postbank is looking for Customer Services Clerks (CSCs) in all nine South African provinces. These positions are paid for a fixed period and work in local retail stores, giving customers a friendly face for everyday banking tasks. The role is part of a big public‑sector hiring push for 2026, with openings in cities, townships and rural communities.
What a Customer Services Clerk does
A CSC is the main point of contact for shoppers who need to do things like deposit cash, withdraw money, check their account balance, or update personal details. You’ll also be the guide that shows customers how to use Postbank’s mobile app, USSD service, or ATMs, helping them move from in‑person banking to digital options.
Key daily tasks
- Help customers – walk them through deposits, withdrawals and balance checks.
- Make sure everything is safe – verify identity, use KYC/AML checks and keep customer data private.
- Use technology – operate a CSC terminal or tablet, generate one‑time passwords or barcodes for cash, and confirm transactions in the bank system.
- Fix problems – resolve any transaction errors or expired requests.
- Teach digital tools – help people reset PINs and activate their first mobile banking account.
These duties give you a front‑line view of how modern banking works while keeping you connected to people every day.
Where are the jobs?
Postbank has spots in many provinces. Most locations need two people, and you might be asked to work at a nearby site (within 30 km). Here are some of the main cities and towns that will hire:
- Gauteng – Thokoza, Sharpville, Ratanda, Khutsong
- KwaZulu‑Natal – Madadeni, eThekwini, Mapumulo, Esikhawini, Hlabisa, Tugela Ferry, Colenso, Bergville
- Limpopo – Zebediela, Elim, Moratiwa Crossing
- Mpumalanga – Kabokweni, Daantjie
- North West – Ganyesa, Vryburg, Christiana, Lehurutshe, Delareyville
- Free State – Parys, Harrismith
- Northern Cape – Calvinia, Springbok, Colesberg
- Eastern Cape – Grahamstown, Graaff‑Reinet, Ngcobo, Cofimvaba, Mthatha
- Western Cape – Cape Town (many sites), Ceres, Hermanus, Plettenberg Bay, Clanwilliam, Prince Albert
If you can move a bit, you’ll get more chances to get hired.
Who can apply?
You must have a high‑school (Matric) diploma. Having a level 5 or higher qualification in banking, finance, or customer service is a plus, but not required. You need at least two years of experience dealing with customers in a bank, shop or similar setting. Knowing how to use basic computer programs (Word, Excel, Outlook, PowerPoint) and speaking the local language of the area are also important. A clean criminal record is required.
Nice to have – past work as a teller, cashier or customer‑service consultant.
Skills that help you succeed
- Listen well and talk clearly.
- Put the customer first.
- Be honest and reliable.
- Pay attention to details.
- Stay calm when the store is busy.
- Know how to use ATMs, USSD codes and mobile apps.
- Work well with teammates but can also work alone.
How to get the job
Send your application to the email address for your province. All documents must be certified within the last three months.
Required paperwork
- Updated resume
- Certified ID copy
- Certified high‑school certificate
- Certified post‑school qualification (if you have one)
- Proof of where you live
- Certified driver’s licence (if needed)
After you send your application, Postbank will email you a consent form. Fill it out and return it within 48 hours. If you miss that window, your application will be dropped.
Important notes
- Postbank gives preference to people from designated groups.
- Only people who make the shortlist will be contacted.
- If you haven’t heard anything in three months, it probably means you weren’t selected.
- The bank can choose not to fill a position if it decides it is not needed.
Why you should care
This job lets you step into the public‑sector banking world and learn about digital finance from the inside. You’ll gain hands‑on experience with KYC, AML and other important rules. It’s a solid foundation if you want to grow into a long‑term career in finance or customer service.
Apply early!
Postbank’s job listings attract a lot of attention across the country. Make sure your documents are ready, double‑check everything, and reply quickly when they ask you to return a form. The deadline is 16 January 2026 – don’t miss the chance to join a major South African bank.
Ready to apply?
Send your completed application to the email address listed for your province.
Good luck, and we hope to see your name on the shortlist!