Mukuru is inviting unemployed South African youth to apply for its Customer Support Learnership Programme 2026. No closing date has been announced, so you should apply as soon as possible.
What the learnership is
The Mukuru Customer Support Learnership gives you practical training in customer service, fintech and call‑centre work. You will work with real customers and learn how a fast‑growing financial‑tech company operates.
Who can apply
You are eligible if you meet all of the following:
- Grade 12 (Matric) or an equivalent qualification.
- Good communication skills in English and at least one of these languages: Chewa, Mozambican Portuguese, Mandarin, Bengali, Sotho, Bemba, Shona, or Urdu.
- Basic computer skills.
- A genuine interest in helping customers.
What you will gain
- Hands‑on experience with customer calls and digital channels.
- Training on Zendesk and other ticket‑management tools.
- Understanding of money‑transfer processes and basic compliance (FICA).
- Improved time‑management, problem‑solving and multicultural communication skills.
- A monthly stipend while you learn.
- Possibility to work from an office in Johannesburg, Pretoria or Cape Town, or remotely if you have reliable internet.
How to apply
- Visit the official application page: Apply for Mukuru Customer Support Learnership Programme 2026.
- Complete the online form with your personal details.
- Upload a recent CV and a short motivation letter (max 200 words) explaining how you can add value.
- Attach any supporting documents (Matric certificate, ID copy).
- Submit the application and keep a copy of the confirmation email.
Tips to improve your chances
- Proof‑read your CV and motivation letter for spelling and grammar.
- Highlight any informal customer‑service experience (school projects, community work).
- Show that you can communicate clearly in the required languages.
- Ensure your internet connection is stable if you prefer remote work.
- Follow up after two weeks if you have not received feedback; treat silence as an unsuccessful outcome.
Final thoughts
This learnership is a solid step into the fintech sector. It offers real‑world experience, a stipend and the chance to build a professional network. Take the first step today, follow the application steps, and give yourself the best possible chance of success.
