The Department of Employment and Labour is hiring people for a job called Client Service Officer (Post 03/11).
If you’re good at talking to people, love helping others, and want to work for the government, this could be the right place for you.
The work will be carried out in many Labour Centres across Gauteng, from Johannesburg to Soweto and beyond.
What the job is about
As a Client Service Officer you will be the first person many people see when they need support with unemployment insurance.
Your main tasks include:
- Talking to clients and checking that they meet the rules for benefits.
- Filling out forms for UIF payments and making sure everything is recorded correctly.
- Keeping records tidy and answering questions over the phone or face‑to‑face.
- Helping people understand the policies that affect them.
You will also learn how to use the UIF computer system and follow all the regulations that protect people’s rights.
How many spots and how much pay
- Number of positions: 146
- Salary: R269 499 a year
- Closing date: 13 February 2026
- Walk‑in applications finish at 16:00.
- Online applications finish at 23:59.
If you apply after these times, your application will not be read.
Where you can work
The job is open at many centres. Some of the key ones are:
| City | Reference | Spots |
|---|---|---|
| Alberton | HR4/4/4/01/01 | 8 |
| Benoni | HR4/4/4/01/02 | 6 |
| Boksburg | HR4/4/4/01/03 | 5 |
| Brakpan | HR4/4/4/01/04 | 6 |
| Carletonville | HR4/4/4/01/05 | 7 |
| Germiston | HR4/4/4/01/06 | 10 |
| Johannesburg | HR4/4/4/01/07 | 2 |
| … | … | … |
The list above is not exhaustive – there are many more locations like Soweto, Randfontein, and Pretoria. Each centre has a unique reference number that you can use when you write to them.
What you need to qualify
Education – You must have finished high school (Matric or Grade 12).
Knowledge – You should understand:
- The Unemployment Insurance Act and how it works.
- The Unemployment Insurance Contributions Act.
- The Public Finance Management Act.
- The Protection of Personal Information Act.
- Treasury Regulations.
- The Batho Pele Principles.
- UIF policies, goals, and values.
- Basic customer care rules.
Skills – The job requires:
- Good interview and listening abilities.
- Clear written and spoken language.
- Computer use at a basic level.
- Managing time and resolving conflicts.
- Building good relationships with clients.
- Being friendly on the phone.
- The willingness to learn UIF’s software on the job.
How to put your name down
Online
- Prepare one PDF that contains:
- The filled‑out Z83 application form.
- Your CV.
- Send it to jobs-ui-gp1@labour.gov.za.
- In the email subject line write the job title and reference number, like “Client Service Officer – 03/11”.
If you miss any of these steps, the hiring team might drop your application.
Postal or hand‑delivery
- Mail: Chief Director – Provincial Operations, PO Box 4560, Johannesburg, 2001.
- Drop off: 47 Empire Road, Parktown, Johannesburg.
After you submit, you’ll get an automatic reply with a link or QR code to keep your details up‑to‑date.
Who to call if you need help
- Mr PP Godongwana – 082 883 7553
- Mr N Pillay – 071 471 0542
- Mr T Nengwekhulu – 060 968 6158
They can answer questions about the job or the application process.
Quick reminder
- Apply before 13 February 2026.
- Walk‑in deadline: 16:00.
- Online deadline: 23:59.
- Late work will be ignored.
Want to learn more about the Department of Employment and Labour?
Click here to see the main page. Back to the main site.
Good luck, and if you’re ready to help people with their unemployment benefits, get your application ready and send it over today!