City of Johannesburg Student Internship – Customer Care Agent
If you live in Johannesburg and are still studying or just finished high school, you might be able to work for the city’s Transport Department while learning real‑world skills. The internship is part of the city’s Student Internship Circular 005/2026 and lasts up to 18 months. It takes place at 75 Helen Joseph Street in the Old Mutual Building. You will earn a stipend of R10 109,86 a month – that is your basic salary, no extra benefits. Applications close on Friday, 27 February 2026, so you’ll need to act quickly if you’re interested.
About the Internship Programme
The city is offering this program to give young people from Johannesburg communities a chance to get hands‑on experience at a real workplace. The goal is to help you finish your studies or to give you the practical skills you need after you graduate. The city wants to make sure everyone has a fair shot at training and future jobs.
Who Can Apply?
To be eligible you must:
- Be a resident of the City of Johannesburg.
- Meet the qualifications for the role.
- Not have taken an internship in the same field before (unless your past internship was not related to the job you’re applying for).
Only people who live in Johannesburg will be considered.
Minimum Requirements
You’ll need to show that you have:
- Completed Grade 12 (NQF Level 4).
- A diploma in Marketing, Business Management, Business Administration, or a NQF Level 6 qualification.
- No prior paid work experience.
If you have a high‑school certificate and a diploma in one of those subjects, you can apply.
Primary Function
As a Customer Care Agent, your main job will be to help people who contact the Transport Department. You’ll answer questions, solve problems quickly, and keep a high level of quality in everything you do. You should aim to solve issues on the first call and keep records of every interaction.
Key Learning Areas
During the internship you’ll learn how to:
- Share accurate information about city transport products and services.
- Handle and resolve customer complaints.
- Keep careful records of all customer contacts.
- Support relationships with other city departments and partners.
- Report on customer care activities and suggest improvements.
- Increase customer satisfaction and loyalty.
Leading Competencies Required
The city is looking for people who can:
- Deliver excellent customer service.
- Listen well and understand customer needs.
- Use computer programs like Microsoft Word, Excel and PowerPoint.
- Solve complaints efficiently.
- Organise tasks and coordinate with others.
- Communicate clearly, both in speaking and writing.
Core Learning Competencies
The program will build on these skills:
- Knowing how to handle customer complaints.
- Understanding how local government works.
- Keeping proper records.
- Paying close attention to detail.
- Taking initiative and being proactive.
Important Notes
- Only online applications will be accepted.
- Use Google Chrome to submit your application.
- Attach certified copies of your ID, diploma and CV.
- The city can choose not to set up an interview.
- If you hear nothing within six weeks after the closing date, your application is likely unsuccessful.
Shortlisted applicants will go through a standard background check that includes a credit record check, CV and employment verification, a criminal record check, and identity confirmation.
How to Apply
To join the City of Johannesburg Transport Marketing & Communication Internship 2026, click the button below.
Apply for the Customer Care Agent Internship
The deadline is Friday, 27 February 2026.
If you have any questions, you can contact Rutana De Klerk at (011) 022 8656.