Are you looking for a way to start a career in finance and customer service right now? Old Mutual Trainee Call Centre Agent Programme 2026 offers a six‑month, entry‑level contract that could give you exactly that – but the deadline is fast approaching.
What the opportunity is
Old Mutual, through its Mass Foundation division, is hiring a Trainee Call Centre Agent for its Pinelands office in Cape Town. The role is a six‑month fixed‑term contract focused on handling inbound and outbound calls, providing information, and learning the basics of financial‑services administration.
Who can apply
- Matric (Grade 12) certificate or equivalent
- Proof that you are currently registered for tertiary studies (student number, institution, qualification, year, and registration status must be shown)
- Good verbal and written communication skills
- Basic computer literacy, including Microsoft Excel
- Willingness to work flexible hours, including weekdays and Saturdays
- Customer‑focused attitude and ability to work under supervision
What you will gain
- Practical experience in a professional call‑centre environment
- Coaching on handling customer enquiries, problem solving and escalation procedures
- Exposure to financial‑service products and processes
- Development of time‑management, accountability and teamwork skills
- Experience that strengthens your CV for future roles in finance or administration
How to apply – step by step
- Visit the official vacancy page: Old Mutual – Trainee Call Centre Agent
- Log in or create a candidate profile on the Old Mutual careers platform.
- Enter the job details (Position: Trainee Call Centre Agent, Requisition No: JR‑81546).
- Complete the online application form.
- Upload an updated CV that highlights customer‑service, administration and computer skills.
- Attach a copy of your South African ID, Matric certificate, and proof of tertiary registration.
- Provide any other documents requested on the portal, such as a recent academic record.
- Double‑check that all fields are filled and documents attached, then submit before 23:59 on 22 July 2026.
Tips to improve your chances
- Ensure your proof of registration is a clear, legible PDF that includes your full name, student number and qualification.
- Tailor your CV to the role – emphasise communication, computer literacy and any customer‑service experience.
- Use specific examples of how you handled queries or solved problems in school projects or part‑time jobs.
- Proofread your application to avoid spelling or formatting errors.
- Apply early; technical glitches are common at the last minute.
Next steps
If you meet the eligibility criteria and are ready to start learning in a professional setting, gather your documents and submit your application before the 22 July deadline. This could be your first solid step into the financial services industry.
