Job Title: Customer Service Centre Agent at SANRAL – 2025 Openings
If you love helping people and are good with computers, SANRAL (South Africa’s road network authority) is looking for 45 new Customer Service Centre Agents for its Central Operations Centre in Centurion. These are permanent jobs that let you become part of a well‑known public company in South Africa. The job is all about making sure road users get the right information and support quickly, whether they call, send an e‑mail, or use the mobile app.
Quick Overview
- Location: Central Operations Centre, 36 Assegai Wood Road, Rooihuiskraal, Centurion
- Roles: 45 permanent positions
- Hiring: Re‑advertised – if you already applied before, you don’t need to submit a new application
- Deadline: 5 December 2025
About the Position
As a Customer Service Centre Agent, you will be the first point of contact for anyone who needs help with SANRAL’s tolling system. Your everyday tasks include:
- Answering questions from road users about eTags and toll payments
- Issuing and updating eTags
- Troubleshooting problems with customer accounts
- Making sure every transaction follows SANRAL’s rules
Your work keeps the roads safe and running smoothly. A good customer experience also keeps people happy with the toll system.
What You Need to Apply
Education
You need a Level 5 Higher Certificate or something similar. Acceptable fields are:
- Business Administration
- Customer Service Management
- Customer Care
- Call Centre Management
- Retail Management
- Office Administration
- Or another related subject
If you have an international degree, bring a SAQA evaluation to prove it’s equivalent.
Experience
- A minimum of three years working in a customer‑facing job (front desk, call centre, retail, etc.)
Computer and System Skills
- Comfortable using customer‑centred software, CRM, and VoIP platforms
- Able to write clear e‑mails and use Word, Excel, Outlook
- Comfortable with online portals and data entry
- Knowledge of SANRAL services such as:
- Customer mobility accounts
- Different ways to pay
- Self‑service options
- Billing and dispute resolution
Personal Skills
- Good communicator: clear, polite, and professional
- Manages time well and can solve problems on the spot
- Keeps customer relationships strong
Your Main Responsibilities
Customer Service
- Offer friendly, professional help to all callers and e‑mail users
- Respond quickly using phone, email, or the mobile app
- Help with Account‑Based Ticketing (ABT) questions
- Meet or beat the Customer Satisfaction Scorecard targets
Customer Account Registration
- Set up new customer profiles
- Verify and record customer details accurately
- Keep the database up to date
Complaints & Problem Solving
- Handle difficult or upset customers calmly
- Pass on complex cases to the right people
- Protect SANRAL’s public image
Financial Administration
- Follow strict cash‑handling rules
- Reconcile money at the end of each shift
- Make sure all reports are correct
Reporting
- Produce daily, weekly, or monthly reports when needed
- Offer feedback to improve processes
Before You Get the Job
If you are selected, SANRAL will run a series of checks:
- Employment history confirmation
- Criminal background check
- Identity verification
- Credit check
- Reference checks
These checks are normal for a public organisation and need your permission.
How the Hiring Works
SANRAL follows an Employment Equity Plan. If you are already a SANRAL employee and fit the basic criteria, you may receive priority.
How to Apply
Just fill out the online form at the SANRAL careers site. The link is:
Make sure you submit before 5 December 2025. Only people who make it to the next step will receive feedback.
Why Join SANRAL?
- Job security: Permanent role in a large, national organisation
- Learning: Work with tolling systems, customer care, and road‑user compliance
- Growth: Structured career path and training opportunities
- Pay: Competitive salary that matches market rates
If you have at least three years of customer service experience and meet the educational and skill requirements, this job could be a great fit. It’s a chance to help millions of drivers and make travel easier across South Africa. Good luck!