Eskom Invites Eligible Applicants to Apply for the Contact Centre Learnership Programme Vacancies. The closing date for applications is the 17 October 2025.
Eskom, the big electricity company that powers most homes in South Africa, is looking for new young talent. If you are ready to learn real customer‑service skills, get hands‑on training, and earn a qualification that will boost your future, this program is for you.
Empowering the Next Generation of Young Professionals
Eskom wants more South African youth to join the workforce and grow. The Contact Centre Learnership Programme for 2025 / 2026 offers a chance to step into a real work environment while learning the ropes of customer care and business communication. The programme lasts a couple of months and gives you a nationally recognised qualification at the end.
About the Eskom Contact Centre Learnership Programme
The learnership blends classroom lessons with practice at Eskom’s customer‑service centres. You’ll learn how a contact centre runs, how to handle real customer problems, and how to communicate effectively with people over the phone or online. By the end of the course you’ll have:
- Technical knowledge of Eskom’s services
- Strong teamwork and communication skills
- Hands‑on experience dealing with real customer inquiries
After you finish, you’ll receive a certification that makes your résumé stand out in the growing customer‑service industry.
Available Positions
- Programme Title: Non‑Technical Contact Centre Learnership Programme
- Number of Posts: 5
These positions are open to anyone who meets the basic criteria listed below.
Minimum Requirements
If you meet the following, you’re eligible:
- South African citizen
- National Diploma (NQF Level 6) with at least 240 credits in one of these fields:
- Marketing
- Finance
- Commerce
- Engineering
- Social Science
- Business Management
- Customer Service
Applicants who just finished high school can still apply if they have the required Diploma credits.
Skills and Competencies
To do well in this learnership, you should be good at:
- Talking to customers politely and helpfully
- Using a telephone or computer to solve problems
- Reading and writing clearly
- Managing your time and staying organised
- Handling a busy workday without getting overly stressed
If you have those abilities, you’ll find this programme a great fit.
Key Responsibilities
During the learnership you’ll be responsible for:
- Answering calls and replying to customer messages
- Providing support for non‑technical issues, like payment questions or service changes
- Taking part in online promos and social‑media campaigns
- Assisting with marketing and sales tasks when needed
- Working with vending, prepaid, and EasyPay payment systems
- Helping the team find ways to improve customer service
These tasks give you real‑world experience that employers love.
How to Apply
- Go online to the Eskom Careers Portal:
https://eskomcareers.ci.hr/applicant/index.php?controller=Listings&method=view&listingid=2d352cd7-b11b-4195-b8d6-5be8af47bbaf - Fill out the application form with your details and attach your résumé.
- Submit your application before the deadline: 17 October 2025.
If your application is late, incomplete, or you’re not selected, you won’t hear back. So double‑check everything before you hit send.
Why This Programme Matters
The Contact Centre Learnership isn’t just training—it’s a springboard. It lets young people who may have jobs elsewhere or who are a bit unsure about their future learn how to work directly with customers in a real setting. The skills you gain—talking clearly, solving problems, managing multiple tasks—apply to any job in South Africa.
If you’re a high school graduate or a young professional looking to jumpstart a career in customer service, this programme gives you the tools, the experience, and the certificate to get ahead. Don’t miss the chance to start your career the right way—apply before the 17 October 2025 deadline.