Want a stable job where you can help people and use your phone skills?
Eskom, South Africa’s biggest electricity company, is hiring six new Service Agents for its Contact Centre in Westville, KwaZulu‑Natal. The role is full‑time and permanent. If you’re good with people, like working on a computer, and want to be part of a large team, this could be a good fit. The job ends on January 6, 2026, so get ready to send in your application soon.
What the Job Looks Like
As a Service Agent, you’ll answer calls from customers, help them with billing questions, and sometimes make outgoing calls to explain new payment options. Your day will also involve some desk work: filing reports, checking customer records, and using Eskom’s computer systems. The goal is to keep customers happy and make sure their power is delivered smoothly.
Where You’ll Work
You’ll be based in Westville, in the Central East part of Eskom’s Distribution Division. It’s a team setting with other people who also love to help customers. You’ll get a salary that matches what the market offers for this kind of work.
What You’ll Do Every Day
- Answer phone calls from people who need help with their power service.
- Write up and manage paperwork behind the scenes.
- Make calls to customers to talk about new plans or payments.
- Improve service by spotting ways to make things easier for customers.
- Support marketing and sales by sharing customer feedback.
- Help with EasyPay, prepaid, and vending systems that let people pay for electricity.
The Skills That Matter
- Honest and dependable: Customers trust you with their information.
- Team player: You’re willing to work together and lift others up.
- Time‑savvy: You finish tasks on schedule without rushing.
- Computer‑friendly: You can use different software quickly.
- Problem solver: You find solutions when a customer has an issue.
- Good communicator: You speak clearly on the phone and write politely.
- Calm under pressure: You stay steady even when many calls come at once.
What You Need to Qualify
- A National Diploma (or a similar level) in one of these subjects: Business, Finance, Marketing, Commerce, Social Sciences, or Business Management.
- Your diploma must be NQF Level 6 and include 240 credits.
How to Apply
- Click the link below to see the job posting and submit your application.
Apply for the Eskom Service Agent Contact Centre job - Make sure all details you give are correct and that you finish before the deadline.
(The application link is: https://eskomcareers.ci.hr/applicant/index.php?controller=Listings&method=view&listingid=85a9ded3-ae3c-454d-861f-4b95fda9acf8)
Things to Remember
- If you don’t hear from Eskom within 28 days after the deadline, you won’t move forward in the process.
- Only people who are selected to move on will get a call from the company.
Why You Might Like It
If you love helping people, can talk well on the phone, and want a job that stays steady even when the economy changes, this role is a solid choice. You’ll learn about electricity, customer service, and how a large company keeps the lights on for everyone.
Make sure you send in your application before January 6, 2026 and start a new chapter with Eskom. Good luck!