Capitec Bank is hiring a Service Consultant in Empangeni, KwaZulu‑Natal
If you’re looking for a fresh start in the banking world, this job might be right for you. Capitec Bank is searching for a friendly and motivated Service Consultant to join a branch in Empangeni. In this role, you’ll talk directly to customers, help them open accounts, use their digital tools, and solve everyday banking problems.
What the Job Is About
As a Service Consultant you will:
- Meet people in the branch and find out what banking services they need.
- Offer solutions from Capitec’s Global One product line and explain how they help customers manage money.
- Keep the branch running smoothly by helping clients through different channels, like the ATM, online banking, or in‑person visits.
- Make sure customers leave the branch feeling happy and confident about their finances.
Before you submit your resume, you will need to finish a short online assessment. This test shows Capitec that you understand the basics of the role and can handle everyday tasks.
Why This Job Matters
You will be the first person most customers see when they enter the branch. Your friendly attitude and quick responses help shape the customer’s view of banking. This role is a great entry point if you want a career in finance but do not yet have many years of experience. Working with Capitec gives you a chance to learn about modern, digital banking tools and grow your skills.
What Capitec Looks For
Basic Qualifications
- A Grade 12 diploma (National Certificate or Vocational) or higher is required.
- You only need a few months of customer‑service experience in a retail, financial or banking setting, or you can apply straight from university if you studied something related to commerce.
Preferred Background
- More than a year of experience dealing with customers.
- A track record in sales or a role where you spoke with clients.
- A degree or certification in commerce, finance, or a related field is a plus.
Knowledge Needed
- You should be comfortable with simple calculations and understand how a retail or consumer service environment works.
- Knowing Capitec’s products, internal rules, and the Branch Credit Granting Policy will help you quickly hit the ground running.
Skills That Will Help
- Good talking and listening skills.
- The ability to build relationships with people from all walks of life.
- Comfortable using Microsoft Word, Excel, and Outlook.
- A mindset that keeps customers happy and ready to solve problems quickly.
Conditions Before You Apply
If you’re selected, you’ll need:
- A clean criminal record.
- A clean credit record.
- Your fingerprints must be readable by Capitec’s electronic system.
Capitec is dedicated to diversity and fairness. All new hires support these values whenever possible.
How to Get Started
- Read through the job details on Capitec’s website.
- Complete the short online test to see if the role is a good fit.
- Finish your application and hit the Apply button.
What You’ll Gain
- A clear start in a big bank.
- Hands‑on experience with the newest banking tech.
- Opportunities to learn new skills and move up the ladder.
- A work environment that values people and good service.
If you enjoy helping people and want to build a long‑term career in banking, this position could be a great next step. Capitec Bank is waiting to hear from you. Good luck!