The CIPC Customer Support Agent vacancies in Pretoria close on 16 November 2026. If you have the right qualification and webchat experience, this permanent role is a chance to work in customer support for a national organisation.
What the Opportunity Is
The Companies and Intellectual Property Commission (CIPC) is recruiting two Customer Support Agents for 2026. The posts are based in Pretoria, Gauteng. Job Grade is P12 and the positions are permanent. Reference Number: CIP261102-1. Advert Reference: C140002.
You will work in the Corporate Services business unit, under Client Engagement and Channel, E-Communication and Client Engagement. The role focuses on customer support mainly through webchat. You will be a primary point of contact for enquiries about CIPC products and services, help with transactions, application queries and general platform-related issues.
Who Can Apply
You must have a National N Diploma in Management Assistant or a National N Diploma in Public Administration. You also need at least six months of relevant experience in webchat customer support.
You should be comfortable with online customer service, webchat communication, social media customer support, handling queries, troubleshooting, escalating technical issues, working with internal teams and delivering professional customer service.
Many applicants struggle when they do not have the exact diploma or the required webchat experience. Check these points carefully before you apply.
What You Gain
You will provide prompt and professional support through webchat and, where required, social media. Duties include responding to customer enquiries, giving information about CIPC products and services, assisting with transaction-related queries, product information and specifications, and handling general questions.
You will identify service-related problems, escalate technical problems to relevant departments, troubleshoot customer issues, educate customers on CIPC platforms, work with internal teams to resolve concerns, help improve the overall customer experience, and support high levels of customer satisfaction while keeping a positive and solution-focused approach.
How to Apply
Applications must be submitted through the official CIPC recruitment platform. Search for Job Title: Customer Support Agent X2, Reference Number: CIP261102-1, Advert Reference: C140002.
Apply online here: CIPC recruitment platform for Customer Support Agent. Complete all information and upload the supporting documents required by the online system before you submit.
If you experience difficulty when applying, contact the CIPC Recruitment Office on 087 743 7075, 087 743 7074 or 087 260 1554.
Background verification forms part of the recruitment process. Criminal record checks and citizenship checks may be conducted. Foreign qualifications must be evaluated by SAQA and proof of the evaluation submitted. You must be available for selection interviews at a date, time and location determined by CIPC. CIPC reserves the right not to fill the advertised positions.
CIPC is an equal opportunity and affirmative action employer. Preference may be given to candidates whose appointment will improve representivity in accordance with the organisation’s approved Employment Equity Plan.
Tips to Improve Your Chances
Make sure your National N Diploma matches one of the two listed fields and that you have at least six months of webchat customer support experience. Complete every section of the online application accurately.
Submit well before 16 November 2026. Incomplete applications or missing documents are less likely to be considered. Competition exists for these two permanent posts, so focus on meeting every listed requirement clearly.
Next Steps
Confirm that your qualification and experience match the requirements. Prepare any documents the system may ask for, then apply online using the correct reference details.
Submit your application before the closing date of 16 November 2026. Taking these steps carefully gives your application the best chance of being considered.
