Right now, Givaudan is offering the Customer Care Learnership Programme 2026/2027 in Johannesburg – a chance to start a career in customer service, order processing and logistics without waiting for a university spot.
What the learnership is
The learnership is a paid, on‑the‑job programme that trains you to handle customer orders from receipt to shipment. You will work as a link between customers, the sales team and operations, learning how to manage orders, inventory, shipping documents and customer relationships.
Who can apply (eligibility)
You must meet the following minimum requirements:
- Grade 12 (or equivalent high‑school qualification).
Preferred but not mandatory:
- An Associate or University degree.
- 1–2 years of experience in a customer‑facing role or in a related industry.
What you will gain
During the 12‑month learnership you will develop practical skills that employers value:
- Processing sales orders from receipt through to shipment.
- Supporting assigned customers and affiliates.
- Coordinating with sales, operations and logistics teams.
- Using SAP and other order‑entry systems.
- Interpreting customer schedules and prioritising orders.
- Resolving customer issues and complaints.
- Confirming pricing, inventory availability and shipping dates.
- Coordinating transport with freight forwarders.
- Handling international order requirements.
- Preparing invoices, debit and credit notes.
- Managing customer notifications, returns and on‑time deliveries.
- Maintaining accurate customer records and contract information.
- Using Microsoft Office, basic negotiation techniques and understanding Incoterms and shipping terminology.
- Identifying ways to improve customer care processes.
How to apply (step‑by‑step)
- Visit the official Givaudan careers portal: Apply for the Customer Care Learnership 2026/2027.
- Create an account or log in if you already have one.
- Complete the personal information section accurately.
- Upload an up‑to‑date CV that highlights any customer‑service, logistics or SAP experience.
- Answer the questionnaire honestly – mention your Grade 12 result and any further studies.
- Submit the application and note the reference number for future follow‑up.
Tips to improve your chances
- Proofread your CV and application for spelling or grammatical errors.
- Use clear, concise language; avoid jargon.
- Show concrete examples of customer‑service or order‑handling tasks you have performed.
- If you have used SAP, Microsoft Office or any order‑entry software, list the specific modules you know.
- Highlight any experience with logistics, shipping terms, or Incoterms.
- Ensure your contact details are correct and you can be reached quickly.
- Apply early – the closing date is not specified, so spots may fill fast.
- Prepare for a possible interview by practising answers to questions about handling difficult customers and prioritising orders.
Conclusion
This learnership can give you a solid foothold in customer care, sales administration and supply‑chain logistics. If you have at least Grade 12 and a willingness to learn, submit your application today and take the first step toward a rewarding South African career.
