If you have recent call centre experience and can work shifts, the FlySafair Contact Centre Agent vacancies close on 25 September 2026. There are seven permanent posts at Head Office in Johannesburg. Email applications will not be accepted. Many people apply without the required one year of call centre work from the last three years.
What the opportunity is
Safair Operations, operating as FlySafair, is hiring seven Contact Centre Agents at its Head Office in Johannesburg, Gauteng. Job type: permanent. Industry: aviation. Job reference: C02_0052.
You would report to the Contact Centre Team Leader. You would be the first point of contact for customers who need help with bookings, delays, cancellations, lost property, system issues and other enquiries.
Who can apply
You must meet these requirements:
- Grade 12 or equivalent
- At least one year of call centre experience gained within the last three years in a medium-sized organisation
- No criminal record
- No credit record
- Be prepared to work shifts
- Be available to work weekends and public holidays
- Be able to work flexible hours
- Be willing to work longer than normal office hours when required
FlySafair looks for patience, assertiveness, trustworthiness, professionalism, reliability, strong customer focus, service orientation, teamwork, goal orientation, adaptability and excellent timekeeping.
Preference may be given to candidates from under-represented designated groups.
What you will do and what you gain
This is permanent work, not a short contract. Your duties would include:
- Handling and resolving customer complaints, requests and queries
- Helping with bookings, delays, cancellations, lost property and system-related issues
- Following approved scripts, instructions and guidelines during high volumes of calls
- Processing customer forms, orders and applications
- Giving information about FlySafair products and services
- Explaining processes and guiding customers
- Following up so issues are resolved
- Identifying needs and investigating queries
- Offering solutions or alternatives
- Escalating difficult queries
- Capturing comments, enquiries, complaints and actions taken
- Updating customer information
- Using approved communication channels
- Providing a high standard of customer service
- Identifying opportunities to upsell products
- Maintaining customer confidentiality
- Keeping up to date with products and services
- Identifying ways to improve customer service
FlySafair reserves the right not to proceed with the vacancy or to appoint according to operational needs. If you have not had feedback within two weeks after the closing date, consider your application unsuccessful.
How to apply
Apply only through the designated online recruitment system. Do not email your CV. Use reference number C02_0052.
Apply here: FlySafair Contact Centre Agent Vacancies 2026 official application.
Applications close on 25 September 2026.
Tips to improve your chances
Seven posts will draw many CVs. State your call centre months clearly and show that the work was in the last three years at a medium-sized organisation.
Be honest about shifts, weekends, public holidays and extra hours. If you cannot work those patterns, this role will not fit.
Show that you can stay calm, follow a script, keep records and protect customer information. Apply only online.
What to do next
Check your Grade 12, call centre dates, criminal and credit status, and shift availability. Then complete the official online form for C02_0052 before 25 September 2026.
Stay accurate. Apply only through the official FlySafair recruitment portal.
